Unit I: Introductions to Operations Management
Operations and Productivity : 5 hours
Introduction, organizing for transformation process, objectives, heritage of operations management, operations in service sector, Trends in operations management, productivity challenges, Ethics and social responsibility.
Operations Strategy : 5 hours
Global view of operations, developing missions and strategies, achieving competitive advantages through operations, strategy development and implementation.
Unit II: Designing Operations
Product and Process Design : 6 hours
Product selection, Generating new products, product development, issues for product design, service design, Process strategies, process analysis and design, product process matrix, service process design, capacity planning, capacity considerations, demand and capacity management in services.
Quality Assurance : 7 hours
Defining quality, International quality standards, Total quality management, Tools of TQM, TQM in services, statistical process control.
Unit III: Managing Operations
Supply Chain Management : 6 hours
Strategic importance, supply chain strategies, vendor selection, logistics management, measuring supply chain performance, outsourcing, risks in outsourcing, ethical issues in outsourcing.
Inventory Management : 7 hours
Functions of inventory, types of inventory, inventory models for independent demand, material requirement planning, enterprise resource planning.
Operations Scheduling : 6 hours
Strategic importance, scheduling issues, loading jobs, sequences jobs, scheduling services.
JIT and Lean Operations : 3 hours
Just-in-Time, JIT layout, JIT inventory, JIT scheduling, JIT quality, lean operations, lean operations in services.