Hotel and Hospitality Management Syllabus - BBA-TT (PU)
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Course Description
Course Objectives
This course aims to provide basic knowledge about hotel and hospitality business and its operations.
Course Description
This course basically deals with historical development of hospitality and its importance in tourism industry. It focuses on different departments of hotel and functions of each department. Finally, students learn the significance and role of accommodation industry in Nepal.
Course Outcomes
By the end of this course, students should be able to:
- understand the basic of hotel and hospitality management
- understand different department of hotel and their functions
- experience how to sale rooms and other ancillary service of hotel
- handle guest queries, grievances and expectations
- plan food menu and organize events
Unit Contents
Course Contents
Unit I: Introduction to Hospitality Industry 6 hours
Introduction, Brief history of Hospitality industry, Scope of hospitality and tourism industries.
Unit II: Concept of Accommodation in Tourism 9 hours
Types of accommodation, Hotel and department of hotel: Operational and functional department, Lodge, Housekeeping, Types of room, Types of room rate and plan, Role of accommodation in tourism
Unit III: Front Office 9 hours
Front office equipment, Reservations process, Potential reservation problems, Processing guest charges and payments, Guest check in and checkout procedures.
Unit IV: The Restaurant Business 10 hours
Food and Beverage, Catering establishment, Menu knowledge and planning, Facilities layout, Design of the physical facility, Room service, Inventory and purchasing food and beverage, Convention, meetings, Event management
Unit V: Recreation and Leisure 5 hours
Recreation, Leisure and wellness: Government sponsored recreation, National Parks, Commercial recreation: Theme parks, Casino and gaming, Clubs, and Non-commercial recreation, Attraction: natural and artificial attraction.
Unit VII: Hotel industry in Nepal 5 hours
Evolution and growth of hotel industry in Nepal
Unit VIII: Hotel-Guest Relationship 4 hours
Hotel guest and its types, The guest cycle: Pre-Arrival, Arrival, Occupancy, Departure.
Text and Reference Books
Basic Text
Knowles, Tim: Hospitality Management: An Introduction, Longman.
References
Walker, J. Introduction to Hospitality Management, Pearson Education
Andrew, S. Text Book of Front Office Management & Operation, Tata McGraw- Hill Publishing Company Limited.
Angelo, Rocco M. and Vladimir, Andrew N. An Introduction to Hospitality Today, 5th Edition, Education Institution, American Hotel & Motel Association.
Baker, Kevin and Huyton, Jeremy. Hospitality Management: An Introduction, Hospitality Press.
- Short Name N/A
- Course code HTM 101
- Semester Third Semester
- Full Marks 100
- Pass Marks 45
- Credit 3 hrs
- Elective/Compulsary Compulsary