Operations Management Syllabus - BBA (TU)

Course Objective

This course aims to impart the basic knowledge, tools and techniques of operations management to students.

Course Description

Introduction to operations management. Operations strategy, Product and service design, Location decision and facility layout, linear programming , Aggregate planning , Inventory management and The quality system.

Course Details

Unit 1: Introduction                                                                                                                                      LH 6

Meaning ,definitions, and objectives; The transformation process; Differences between production and service operations; Scope of operations management; Operations and supporting functions; Role of the operations manager; Production system: Intermittent and continuous; Key issues for operations managers; Historical evolution of operations management; Productivity: concepts, types , factors affecting productivity; Productivity measurement, concept on green productivity; Supply chain management ( concept only).

Unit 2: Operations Strategy                                                                                                                                     LH 3

Introduction to operations strategy; Operations strategy as a competitive weapon; Linkage between corporate, business and operations strategy; Components of operations strategy; Manufacturing strategies; Service strategies.

Unit 3: Product and Service Design                                                                                                                                     LH 5

Concept on product and service design; Product development process; Difference between product and service design; Emerging issues in product and service design; Value analysis, concurrent engineering and quality function deployment; Waiting line theory (Single channel only).

Unit 4: Locations decision and Facilities layout                                                                                                                            LH 5

Reasons and Importance of location decisions; Factors affecting location decision of service, and manufacturing organizations; Techniques of location analysis: Qualitative and quantitative analysis; Concept on layout; Types of layout: Product layout , process layout , cellular layout , fixed position layout; Designing process layout.

Unit 5: Linear programming                                                                                                                                     LH 10

Introduction to linear programming; Graphical and simplex method; Introduction to duality and sensitivity analysis by using solver; Assignment model (only minimization case); Transportation model (Only minimization case: excluding loop formation).

Unit 6: Aggregate planning                                                                                                                                     LH 4

Concept on aggregate planning; Aggregate planning strategies; Planning options; Aggregate planning in services.

Unit 7: Inventory Management                                                                                                                                     LH 4

Concept and importance; Inventory costs; Dependent and independent demand; Inventory systems- continuous and periodical; Basic EOQ Model (with and without discount); ABC classification.

Unit 8: The Quality System                                                                                                                                     LH 8

Introduction to quality; Historical evolution of Total Quality Management; Definitions of quality; Philosophy, principles and concepts of Total quality management. Costs of quality; Quality Control: Introduction, objectives, advantages; Statistical process control -Control charts- control charts for variable and attributes; JIT and Six Sigma; Quality Management System: ISO 9000 series; 7 tools for the quality.

Addendum: At least one case will be administered at the end of each chapter. The students will also complete a project work and a few other assignments as specified by the faculty member.

Class Lecture = 45 hrs. Tutorials = up to 15 hrs. Assessment = 3 hrs.

Reference Books:

• Adam and Ebert (2007), Production and Operations Management, Fifth Edition, New Delhi: Prentice-Hall of India Private Limited
• Bajracharya , Bajracharya S. and Maharjan B. (2007), Production and Operations Management, First Edition, Kathmandu: Quest Publication
• Chase,Jacobs,Aquilano and Agrawal (2006), Operations Management for Competitive advantage, Eleventh Edition, New Delhi: Tata McGraw-Hill Publishing Company Limited
• Dahlagaard J,Kristensen K and Kanji G.K. (2002),Fundamentals of Total Quality Management Process analysis and improvement , London and New York: Taylor and Francis
• Gaither and Frazier (2002), Operations Management, Ninth Edition, Singapore: Thomson Asia Pte Ltd.
• Krajewski and Ritzman (2002), Operations Management, Sixth Edition, Delhi: Pearson Education (Singapore) Pte.Ltd
• Manandhar, D. and Shrestha, K.N. (2000) Production and Operations Management,

Kathmandu: Valley Publishers

• Regmi, Joshi, Chaudhary and Fago (2003), Production and Operations Management, Second Edition, Kathmandu: Buddha Academic Enterprises Ltd.
• Shrestha, and Silwal, D. (2000), Production and Operations Management, Kathmandu: Taleju Prakashan
• Stevenson J. (2014). Operations Management, Twelfth Edition, New York: McGraw-Hill Education
• Sthapit, Yadav, Tamang, Dhital and Adhikari, (2007), Production and Operations Management, Second Edition, Kathmandu: Asmita Books Publishers &Distributors