1. Introduction : 4 hrs
Management: concepts, meaning and functions. Types of managers. Managerial roles and skills. Organization and management. Changing perspectives of organization.
2. Perspectives in Management : 7 hrs
Classical Perspective: scientific management, administrative management and bureaucracy. Behavioral Perspective: Hawthorne studies, human relations movement, and emergence of organizational behavior. Quantitative Perspective: management science and operations management. Integrating perspectives: systems and contingency perspectives. Emerging management issues and challenges.
3. Planning and decision making : 7 hrs
Concept of planning, Levels of Planning: Strategic. Tactical and operational. Steps in Planning. Tools for planning. Decision Making: meaning, types and process. Decision making conditions — certainty, risk and uncertainty.
4. Organizing : 9 hrs
Concept of organizing, process and principles of organizing. Organization Architecture: vertical differentiation — tall versus flat hierarchies, horizontal differentiation — functional structure, multidivisional structure, geographic structure, and matrix structure. Aut rity: line authority and staff authority. Delegation of authority. Centralization, Decentralization and Devolution: meaning, reasons, advantages and disadvantages. Staffing: concept and importance.
5. Leading and communication : 7 hrs
Concept and qualities of leadership. Transformational and transactional leadership, Leadership Styles: autocratic, democratic, and participative. Concept of managerial ethics. Motivation: concept, importance, and techniques. Communication: meaning, process, and networks. Types of communication, Barriers to effective communication.
6. Controlling and total quality management : 5 hrs
Concept, purpose, Process and types of controls. Essentials of effective control systems. Control tools and techniques. Quality: Concept and importance. Total Quality Management: concept, components, principles, tools and techniques. Emerging issues in quality management.
7. Organizational Change and Development : 5 hrs
Concept and nature, forces, paradigm shifts and areas (structure, technology, business process and behaviors) of organizational change. Resistance to change. Overcoming resistance to change. Concept of Organizational Development
8. Technology, Organization and Management : 4 hrs
Concept of technology, approaches to technology and organization, social networking, use of technology in people management,