Human Resources Management Syllabus - BHM (TU)

Course Objectives

The basic objective of this course is to come out with comprehensive knowledge to students about the concepts, functions and techniques of Human Resource Management in the context of Hospitality Arena.

Course Description

The Goals of this course is to familiarize students with Human Resource as an important resource, their roles, functions, planning process, controlling and motivating techniques, and tools on enhancing organizational goals along with the contemporary issues and challenges.

Course Details

Unit 1: Introduction to Human Resource Management                                                                                                                                    LH 5 Concept, Characteristics, Objectives and functions (Components) of Human Resource Management. Contemporary challenges (Issues) of Human Resource Management for Hospitality Industry.

Unit 2: Human Resource Planning:                                                                                                                                             LH 10

Concept, Characteristics and importance for Human Resource Planning. Human Resource Planning process – (Assessing current human resources, Demand and Supply. Forecasting, Human Resource Inventory, Human Resource Information System, Succession. Planning). Succession Planning and its Importance for Hospitality Industry.

Unit 3: Job Design and Analysis                                                                                                                                             LH 5

Meaning of job, task, and occupation; Concept, and benefits of job design; Meaning, Importance, process and techniques of Job analysis; Differences between Jon description and Job Specifications.

Unit 4: Recruitment, Selection and Socialization                                                                                                                                    LH 5

Meaning of Recruitment, Selection and Socialization; Internal and External sources of recruitment; The selection process and methods; The process of Socialization

Unit 5: Training and Development                                                                                                                                             LH 5

Concept, Objectives and benefits of training, determining training needs. Training Methods (on - the - job and off - the - job); Concept and Techniques of Management Development; Evaluating training effectiveness.

Unit 6: Motivation                                                                                                                                             LH 8

Concept, types and importance of motivation, Motivation and Performance, Techniques of Motivation, Frustration – concept, causes and cure, Job satisfaction - concept and factors related to job satisfaction, Technique for improving job satisfaction

Unit 7: Performance Appraisal and Reward Management:                                                                                                                                    LH 5

Meaning, purpose and techniques/ Methods of performance appraisal (Graphic rating scale, alternative ranking, paired comparison, forced distribution, critical incident, essay and Checklist methods); Concept, Importance and methods of reward management.

Unit 8: Employees Discipline and Grievances:                                                                                                                                 LH 5

Concept, disciplinary problems (Causes) and methods of handling disciplinary problems Concept and methods of handling grievance.

References

Achary, B. S. Frame Work of Human Resource Management. Kathmandu: Asmita Publicatoion

Adhikari, D. R. & Gautam, D. K. Human Resource Management: Text and Cases, Kathmandu: Buddha Academic Publishers

Agrawal, G. R. Human Resource Management in Nepal, Kathmandu: M.K. Publishers Aswathappa K. Human Resource and Personnel Management: Text and Cases, New Delhi: Tata McGraw Hill.

Hayes, D. K & Ninemeier, J. D. Human Resources Management in the Hospitality Industry,

New York: American Hotel & Lodging Association (AH&LA)

Decenzo and Robbins, Human Resource Management, New Delhi: Prentice Hall of India Pvt. Dessler, G. A Framework of Human Resource Management, New Delhi: Pearson Education Jyothi, P. & Venkatesu, D.N., Human Resource Management, New Delhi: Oxford University Press.