Course Details
Unit 1:Introduction LH 7
Introduction, Concept and meaning of Organizational Behaviour, Importance of Organizational Behaviour, Disciplines contributing to the field of OB , Anthropology, Psychology, Social Psychology, Sociology, Levels/Scope of OB, Critical Behavioral issues confronting the managers, Emerging issues of OB in managing Hospitality Industry.
Unit 2: Understanding Individual Behaviour LH 4
Introduction, Concept of understanding individual Behaviour, Behaviour as an Input- output system, A simple mental process (steps in the process of Human thinking), Attitudes: Concept and Components
Unit 3: Perception and Learning LH 7
Introduction, Concept of perception, Factors influencing perception, Learning: Concept and Significance, Selected theories of Learning (Classical, Operant and cognitive), Principles of Learning, Factors influencing Learning
Unit 4: Personality LH 4
Introduction, Concept/Meaning of Personality, Personality traits and characteristic, Personality and Behaviour, Major personality attributes influencing OB, Personality traits contributing to the managers of Hospitality industry
Unit 5: Motivation and Job Satisfaction LH 7
Introduction, Concept/Characteristics of Motivation, Theories of Motivation, Maslow's, Herzberg's, Alderfer's and McClelland's theory, Techniques of motivation/motivation in action, Concept/ Determinants of Job Satisfaction
Unit 6: Groups and Leadership LH 8
Introduction, Concept/features/importance of Group, Types of Group, Concept of Leadership, Leadership Style, Theories of Leadership, Trait theories, Behavioural theories, Leadership in Hospitality industry
Unit 7: Communication and Conflict LH7
Introduction, Meaning of Communication, Types of organizational communication, Communication Process, Barriers of Communication, Communication Channels/Networks, Concept/ meaning of Conflict, Nature and types of Conflict, Sources of Conflict
Unit 8: Organizational Change and Development LH4
Introduction, Concept / Meaning of Change, Forces of Change, Resistance to Change, Managing resistance to change, Concept/ characteristics of Organization Development, Steps in Organization Development
