Organizational Behavior Syllabus - BHM (TU)

Course Objectives

This course aims to familiarize the students with the fundamentals of organizational behavior in the hospitality industry. It also enables the students to function more effectively in their present and future roles as managers in Hospitality industries.

Course Description

Introduction, Organizational Behaviour: Meaning and Definition of OB, Importance, Emerging trend of OB, Basic Disciplines contributing to the field of OB. Concept of UIB, process of human thinking, attitudes and its components. Perception, factors influencing perception, learning, selected theories, learning principles, personality, personality traits and attributes influencing OB, Motivation, Theories of motivation, concept and determinants of Job satisfaction. Group concept, Leadership styles and theories, communication, communication process, communication channels and barriers, Conflict: Nature and sources

Course Details

Unit 1:Introduction                                                                                                                                         LH 7

Introduction, Concept and meaning of Organizational Behaviour, Importance of Organizational Behaviour, Disciplines contributing to the field of OB , Anthropology, Psychology, Social Psychology, Sociology, Levels/Scope of OB, Critical Behavioral issues confronting the managers, Emerging issues of OB in managing Hospitality Industry.

Unit 2: Understanding Individual Behaviour                                                                                                                            LH 4

Introduction, Concept of understanding individual Behaviour, Behaviour as an Input- output system, A simple mental process (steps in the process of Human thinking), Attitudes: Concept and Components

Unit 3: Perception and Learning                                                                                                                                        LH 7

Introduction, Concept of perception, Factors influencing perception, Learning: Concept and Significance, Selected theories of Learning (Classical, Operant and cognitive), Principles of Learning, Factors influencing Learning

Unit 4: Personality                                                                                                                                        LH 4

Introduction, Concept/Meaning of Personality, Personality traits and characteristic, Personality and Behaviour, Major personality attributes influencing OB, Personality traits contributing to the managers of Hospitality industry

Unit 5: Motivation and Job Satisfaction                                                                                                                                        LH 7

Introduction, Concept/Characteristics of Motivation, Theories of Motivation, Maslow's, Herzberg's, Alderfer's and McClelland's theory, Techniques of motivation/motivation in action, Concept/ Determinants of Job Satisfaction

Unit 6: Groups and Leadership                                                                                                                                        LH 8

Introduction, Concept/features/importance of Group, Types of Group, Concept of Leadership, Leadership Style, Theories of Leadership, Trait theories, Behavioural theories, Leadership in Hospitality industry

Unit 7: Communication and Conflict                                                                                                                                      LH7

Introduction, Meaning of Communication, Types of organizational communication, Communication Process, Barriers of Communication, Communication Channels/Networks, Concept/ meaning of Conflict, Nature and types of Conflict, Sources of Conflict

Unit 8: Organizational Change and Development                                                                                                                          LH4

Introduction, Concept / Meaning of Change, Forces of Change, Resistance to Change, Managing resistance to change, Concept/ characteristics of Organization Development, Steps in Organization Development

Reference Books

Acharya, B.S. (2015), A frame for Organizational Behaviour. Kathmandu: Asmita Books Publishers & Distributors, P. Ltd.

Adhikari, D. R, (2014) Organizational Behaviour. Kathmandu: Buddha Publication Bhattacharyya, D. K. (2014), Organizational Behaviour, New Delhi: Oxford University Press Dwivedi, R. S, (2009), Organizational Behaviour, India: Macmillan

Luthans, F. (2011), Organizational Behaviour, Singapore: Mc Graw Hill Publications Robbins, S.P, (2014), Organizational Behaviour,New Delhi: Pearson Education Publication