E-Banking or Internet Banking

Online banking also known as internet banking, e-banking, or virtual banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website. Internet banking is a term used to describe the process whereby a client executes banking transactions via electronic means.

This type of banking uses the internet as the chief medium of delivery by which banking activities are executed. The activities clients are able to carry out are can be classified to as transactional and non transactional.

Popular services covered under E-banking include

  1. ATMs,
  2. Credit cards,
  3. Debit Cards,
  4. Smart Cards,
  5. Electronic Funds Transfer System (EFT)
  6. Check the truncation payment system,
  7. Mobile Banking,
  8. Internet Banking,
  9. Telephone Banking, etc.

Advantages of E-banking or Internet banking

1. Convenience: 

Banks that offer internet banking are open for business transactions anywhere a client might be as long as there is internet connection. Apart from periods of website maintenance, services are available 24 hours a day and 365 days round the year. In a scenario where internet connection is unavailable, customer services are provided round the clock via telephone.

2. Low cost banking service:

E-banking helps in reducing the operational costs of banking services. Better quality services can be ensured at low cost.

3. Higher interest rate: 

Lower operating cost results in higher interest rates on savings and lower rates on mortgages and loans offers from the banks. Some banks offer high yield certificate of deposits and don’t penalize withdrawals on certificate of deposits, opening of accounts without minimum deposits and no minimum balance.

4. Transfer services: 

Online banking allows automatic funding of accounts from long established bank accounts via electronic funds transfers.

5. Ease of monitoring: 

A client can monitor his/her spending via a virtual wallet through certain banks and applications and enable payments.

6. Ease of transaction:

The speed of transaction is faster relative to use of ATM’s or customary banking.

7. Discounts: 

The credit cards and debit cards enables the Customers to obtain discounts from retail outlets.

8. Quality service: 

E-Banking helps the bank to provide efficient, economic and quality service to the customers. It helps the bank to create new customer and retaining the old ones successfully.

9. Any time cash facility: 

The customer can obtain funds at any time from ATM machines.

Disadvantages of E-banking Internet banking

1. High start-up cost: 

E-banking requires high initial start up cost. It includes internet installation cost, cost of advanced hardware and software, modem, computers and cost of maintenance of all computers.

2. Security Concerns:

 One of the biggest disadvantages of doing e-banking is the question of security. People worry that their bank accounts can be hacked and accessed without their knowledge or that the funds they transfer may not reach the intended recipients.

3. Training and Maintenance: 

E-banking requires 24 hours supportive environment, support of qualified staff. Bank has to spend a lot on training to its employees. Shortage of trained and qualified staff is a major obstacle in e-banking activities.

4. Transaction problems: 

Face to face meeting is better in handling complex transactions and problems. Banks may call for meetings and seek expert advice to solve issues.

5. Lack of personal contact between customer and banker: 

Customary banking allows creation of a personal touch between a bank and its clients. A personal touch with a bank manager can enable the manager to change terms in our account since he/she has some discretion in case of any personal circumstantial change. It can include reversal of an undeserved service charge.