Information systems automate many steps in business processes that were formerly performed manually. But today, information technology actually can change the flow of information even the way the business works and drive to a new business models. Information technology enhances business processes in two main ways:
- Increasing efficiency of existing processes: Automating steps or processes that were manual
- Enabling entirely new processes that are capable of transforming the businesses: This is done by changing flow of information, or by replacing sequential steps with parallel steps, or by eliminating delays in decision making