What are the features of CRM?

4 years ago

Marketing

Customer Relationship Management is a strategy which is customized by an organization to manage and administrate its customers and vendors in an efficient manner for achieving excellence in business.

It is primarily entangled with following features:

Customers need
Customers response
Customer satisfaction
Customer loyalty
Customer retention
Customer complaints
Customer service

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Susmita Sah

Susmita Sah

Jan 17, 2022

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