What are the features of CRM?

1 year ago

Customer Relationship Management is a strategy which is customized by an organization to manage and administrate its customers and vendors in an efficient manner for achieving excellence in business.

It is primarily entangled with following features:

  1. Customers need
  2. Customers response
  3. Customer satisfaction
  4. Customer loyalty
  5. Customer retention
  6. Customer complaints
  7. Customer service
Susmita Sah
Jan 17, 2022
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