House Keeping Operations Syllabus - BHM (TU)
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Course Description
Course Objectives:
This course aims to impart knowledge and skill in the basic Housekeeping functions and systems and to acquaint the students with general responsibilities of the Housekeeping department in a hotel.
Course Description :
This course presents a thorough and systematic coverage of theoretical and practical knowledge and skill of hotel housekeeping and its roles, housekeeping organization chart, rooms and its safety management, cleaning, house keeping control desk, and forms and format used in housekeeping department of a hotel.
Unit Contents
Course Details:
Unit 1 : Introduction to Hotel Housekeeping LH8
Introduction to hotel industry, Meaning of housekeeping, importance of housekeeping Role of housekeeping, Function of housekeeping
Unit 2 : Housekeeping Organization LH10
Introduction, Layout of housekeeping department, Organizational structure of the housekeeping department (Small, Medium and Large Hotel), Duties, responsibilities and attributes of housekeeping staff, Inter departmental relationship
Unit 3 : Rooms LH6
Introduction, Layout of rooms, Types of rooms, Types of beds and bedrooms, Room keys, Keys security and control
Unit 4 : Safety Measure & Security LH4
Introduction, Safety rules for housekeeping department, Security
Unit 5 : Cleaning LH8
Introduction, Meaning of Cleaning, Cleaning methods and principles of cleaning, Type of cleaning, cleaning equipment (Selection, Care & Maintenance), Cleaning agents
Unit 6 : Housekeeping Control Desk LH6
Introduction, Role of the control desk, Types of registers and file maintained
Unit 7 : Miscellaneous LH6
Forms and Formats (Code used)
- Pest Control
- Lost & Found
- Guest Complain
- Dead Guest
- Sick Guest
- Big Don'ts
- Customer Relation
- Fire
Practical and Demonstration
- Maid Cart and Setting up of a maid cart
- Room Cleaning (Departure, Occupied, Vacant, Bathroom Cleaning)
- Care and Cleaning of Different Floor and Furniture (Types of Floor and Types of Furniture)
- Mopping
- Dusting
- Metal Polishing
- Telephone Cleaning
- Carpet Shampooing
- Window and Door Cleaning
- Evening Service
- Second Service
Text and Reference Books
References
Raghubalan, G. & Raghuballa, S.Hotel Housekeeping Operation and Management. India: Oxford University Press
Andrews, S. Hotel Housekeeping Management and Operations, Training Manual. New Delhi: Tata McGraw
Iris Jones Cynthia Phillips – Commercial Housekeeping and Maintenance – Stanley Thomes Ltd.
- Short Name N/A
- Course code BHM 321
- Semester First Semester
- Full Marks 100
- Pass Marks 45
- Credit 3 hrs
- Elective/Compulsary Compulsary