House Keeping Operations Syllabus - BHM (TU)

Course Objectives:

This course aims to impart knowledge and skill in the basic Housekeeping functions and systems and to acquaint the students with general responsibilities of the Housekeeping department in a hotel.

Course Description :

This course presents a thorough and systematic coverage of theoretical and practical knowledge and skill of hotel housekeeping and its roles, housekeeping organization chart, rooms and its safety management, cleaning, house keeping control desk, and forms and format used in housekeeping department of a hotel.

Course Details:

Unit 1 : Introduction to Hotel Housekeeping                                               LH8

Introduction to hotel industry, Meaning of housekeeping, importance of housekeeping Role of housekeeping, Function of housekeeping

Unit 2 : Housekeeping Organization                                           LH10

Introduction, Layout of housekeeping department, Organizational structure of the housekeeping department (Small, Medium and Large Hotel), Duties, responsibilities and attributes of housekeeping staff, Inter departmental relationship

Unit 3 : Rooms                                                                                 LH6

Introduction, Layout of rooms, Types of rooms, Types of beds and bedrooms, Room keys, Keys security and control

Unit 4 : Safety Measure & Security                                                LH4

Introduction, Safety rules for housekeeping department, Security

Unit 5 : Cleaning                                                                                LH8

Introduction, Meaning of Cleaning, Cleaning methods and principles of cleaning, Type of cleaning, cleaning equipment (Selection, Care & Maintenance), Cleaning agents

Unit 6 : Housekeeping Control Desk                                                LH6

Introduction, Role of the control desk, Types of registers and file maintained

Unit 7 : Miscellaneous                                                                        LH6

Forms and Formats (Code used)

• Pest Control
• Lost & Found
• Guest Complain
• Dead Guest
• Sick Guest
• Big Don'ts
• Customer Relation
• Fire

Practical and Demonstration

• Maid Cart and Setting up of a maid cart
• Room Cleaning (Departure, Occupied, Vacant, Bathroom Cleaning)
• Care and Cleaning of Different Floor and Furniture (Types of Floor and Types of Furniture)
• Mopping
• Dusting
• Metal Polishing
• Telephone Cleaning
• Carpet Shampooing
• Window and Door Cleaning
• Evening Service
• Second Service

References

Raghubalan, G. & Raghuballa, S.Hotel Housekeeping Operation and Management. India: Oxford University Press

Andrews, S. Hotel Housekeeping Management and Operations, Training Manual. New Delhi: Tata McGraw

Iris Jones Cynthia Phillips – Commercial Housekeeping and Maintenance – Stanley Thomes Ltd.