Some likely answers are the following:
- It takes too long to register each semester (put registration on the Web);
- information about open seats in course sections is out of date (use real-time updating in the course enrollment database);
- information about required texts is only at the bookstore (add required text information to the Web so students can purchase texts anywhere);
- too many parking spaces are sold for student parking lots (develop a DSS/KBS to forecast parking demand and balance the number of permits sold), and so on.