Unit 1: Computer System 6 hours
Introduction to computer technology, Computer System Concepts, Types of Computer Systems, Computer System Concepts, Memory (Primary Storage, Secondary Storage, Cache), CPU- Central Processing Unit, Hardware (Input Devices, Output Devices), Software and its Classification, Types of Computer System.
Unit 2: Foundation of Information System 11hours
Data, Data processing, Information, Information System, Characteristics of Information System, Need of Information Systems in Business, Fundamental Resources of Information System, Potential Risks of Information System, Types of Information System (TPS, MIS, DSS, ESS) Definition, Objectives of MIS, Characteristics, Applications of MIS, Benefits and Limitations of MIS, Approaches of MIS Development, Implementations of MIS, Systems Development Life Cycle (SDLC) and its Stages, Success and Failure of MIS.
Unit 3: Telecommunication and Network 5 hours
Networking the Enterprise, The Concept of a Network, The Business Value of Telecommunications Networks, Types of Telecommunications Networks, Telecommunications Media, Network Topologies, Trends in Telecommunications.
Unit 4: Data Resource Management and DSS 12 hours
Fundamental Data Concepts, Database structures, Database Development
Types of Databases, Technical Foundation of Database Management, Data warehouses and Data Mining, Decision Support in Business, Decision Structures, Decision Support Trends
Decision Support Systems, Online Analytical Processing, Using Decision Support Systems.
Practical: Microsoft Access, Database Design, Creating New Database, Setting up Tables, Form and Report Design.
Unit 5: Business Applications 8 hours
E-business systems, Customer Relationship Management
Customer Relationship Management CRM, Three Phases of CRM, Benefits and Challenges of CRM, Trends in CRM, Enterprise Resource Planning
Enterprise Resource Planning ERP Benefits and Challenges of ERP, Trends in ERP Supply Chain Management SCM, Roles of SCM, Benefits and Challenges of SCM, Trends in SCM, E-commerce Systems
E-Commerce and its scope, Essential e-Commerce Processes, Electronic Payment Processes
Unit 6: Functional Applications of Hospitality Information System 6 hours
Introduction to Hospitality Information System, Characteristics of Hospitality Information System, Computer Reservation System (CRS), Global Distribution System (GDS), Property Management Systems (PMS), Point of Sales Systems (POS)