Discus conflict resolving methods.
According to Robin, there are five (5) conflict resolution styles, namely, confrontation, compromise, collaboration, accommodation, and avoidance.
- Confrontation.
This approach directly addresses the conflict. A confrontational approach usually involves high emotional levels, clear clarity of goals, weak relationship, and low concern for formalities or fear for punishment, moderate concerns for traditions and moderate self-concept.
This approach is aimed at solving the problem and could be ideal where conflict is caused by semantic barriers. It may, however, not suitable for conflict from individual differences.
2.Compromise (lose, lose approach)
Compromise involves bargaining and mutually giving up something to reach a settlement. It can be used to get quick resolution, with the prevention of further escalation.
Compromise usually involves high to moderate emotional levels, high to low skills levels, moderate clarity of both goals, moderate status of relationship, win-win attitude toward authority, moderate concern for traditions and moderate fear of punishment.
3.Collaboration
This involves working together to generate win-win alternatives for resolving issues. In this case, conflicts are resolved amicably and no one feels they have lost anything. The conflicting parties sit on the same side working together to achieve a common goal.
Collaboration involves moderate to high skills levels, clear clarity of both goals, strong status of relationship, win-win attitude toward authority, low concern for formalities and traditions, and high self-concept.
4.Accommodation
This involves listening and accepting without resistance. This approach is characterised by suppressed emotional levels, high to low levels of parties, moderate clarity of both goals a lose-win attitude towards authority, high concern for formalities, a moderate self concept, and a high fear of punishment.
5.Competition
This is a situation where all parties are left to compete. There is a win-lose situation. One party wins whilst the other party loses. This is not a very healthy method as it leaves ill feelings which may develop into a worse conflict.
6. Avoidance
This is where conflict is avoided (conflict is not addressed)
