Describe the approaches of conflict management.
2 years ago
Organizational Behavior
Approaches to Conflict Management
Conflict arises from different source. It is inevitable to avoid conflict in organization setting. So with appropriate technique, conflict should be managed. There are different approaches to manage conflict. Some of the highly adopted approaches of conflict management are explained below.
- Dominance: Dominance is the easiest technique to manage conflict. In this technique man- ager will eliminate the conflicting parties. By, dismissing the conflicting parties, the conflict can be managed. This is, however a short-term solution.
- Avoidance: Conflict can be managed by avoiding it. In this technique one party avoids the conflict and let the conflicting parties to win. Moreover, redefining the goals and not making over-lapping goals helps to manage conflict.
- Smoothing: In this technique, the differences between two parties are disguised while similarities are highlighted. This make both the part feel that they are not much apart. This shared viewpoint enhances the possibility of working together for common goals.
- Compromise: In this technique the conflicting parties compromise with each other on certain points. The party provides something else to other parties in exchange for the desired outcomes.
If the desired outcome is not achieved conflict again rises. Hence, this is also a temporary solution.
- Hierarchical decision-making: In this technique, a common superior can be requested to use his authority to resolve conflict. However, it is very widely accepted technique that loses its goodness when the authority figure fails to understand the issue properly and the subordinates do not respect them.
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- System restructuring: By restructuring system, one can often manage the conflict in the organization.
It involves clarifying demands and segregating roles in different position, and people can resolve role conflict.
- Bargaining: In this technique parties in conflict bargain each other to solve the conflict. Here the use of bargaining power is highly used.
Bijay Satyal
Oct 30, 2021